Delete your account

App Store requirement · Account deletion

You can request permanent deletion of your Ross user account. This page explains what is deleted, what may be retained, and how to submit a request.

How to request deletion

1. Email no-reply@lazezs.com from the same email address you use to sign in to Ross.
2. Use the subject line Ross account deletion request.
3. Include: full name, organization/salon name, and confirm that you want your account deleted.

We will verify ownership of the account and complete deletion within 30 days (often sooner). You will receive a confirmation email when the process is finished.

What is deleted

• Your login credentials and user profile for Ross
• Personal settings tied only to your user account
• Push notification tokens associated with your devices
• Access to organizations where you were a member (you will no longer be able to sign in)

What may be retained or handled differently

• Organization business records created while you used Ross (expenses, advances, documents, reports) may remain available to remaining organization members if required for business continuity. Organization owners can request broader data removal of organization data.
• Legal / security records we must keep for a limited time under law, fraud prevention, or dispute resolution.

Organization owners

If you are the sole Owner of an organization and want the entire organization and its data removed, state that clearly in your email. We may require additional verification before deleting organization-wide data.

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